Patient Financial Services:

Patient Financial Services (PFS) is more than a Business Office. Our Team is here to assist you in any way possible to assure that all of the financial matters related to your services are handled conveniently and effectively.

To us this means that we want the right people, doing the right things, the right way, the first time, or in other words right from the start.

Our interaction with you often begins with an order for tests or procedures from your physician/practitioner that is called, faxed or brought in. It is very important that all orders contain some essential information. This helps the process to run smoothly and without interruption. At a minimum an order must contain the following information:

Patient Name
Date of Birth
Service Requested
Diagnosis
Physician/Practitioner Signature
Insurance Authorization (if Required)

It is critical that we receive the most current insurance information available to ensure that billing is correct and completed in a timely manner.

Our experienced Financial Counselors can assist you with programs that may help you with your hospital bill. We also can assist you in making payment arrangements, if necessary.

Please note the following:

Once your service has been provided, our billing team will report the claim to your insurance company for payment. If you have more than one insurance company, we will automatically send a claim to the second one.

If you had any Radiology services, the hospital will also send a separate bill to the insurance carrier, related to the Radiology physician who interpreted your images. These charges will be included in your overall hospital bill.

Once all insurance matters have been settled, any outstanding amounts will be billed directly to you. For your convenience, we accept all major credit cards.

Billing inquiries may be addressed by calling the main number of the hospital Finance Office (850-973-1366). The operator will transfer your call to one of our account representatives. Please have access to your hospital account number, as the representative will need this number to access your account. (Note: Account information is confidential; therefore information will only be provided to the patient or an authorized representative. In addition, it will be necessary for the patient to verify information pertaining to his/her account.)

Call 850-973-1366 to speak to a Patient Financial Services Account Representative.